Frequently Asked Questions
Everything you need to know about your CAT Footwear experience.
How do I determine the correct size for my CAT boots?
CAT Footwear generally runs true to size, but some of our work boots may have a slightly roomier fit for thick socks. We recommend consulting our comprehensive size chart and measuring your foot from heel to toe for the most accurate fit.
Are your boots waterproof or water-resistant?
We offer both waterproof and water-resistant styles. Look for the 'Waterproof' icon on the product page, which indicates the boot features seam-sealed construction and waterproof leathers to keep your feet dry in wet conditions.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Please ensure the tags are attached and the soles show no signs of outdoor wear to qualify for a full refund.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $99, while flat-rate shipping applies to smaller orders. Expedited shipping options are available at checkout.
Do CAT boots come with a warranty?
Yes, all CAT Footwear is covered by a limited 6-month warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, improper care, or misuse.
How should I clean and maintain my leather boots?
To extend the life of your boots, we recommend removing loose dirt with a soft brush, cleaning with a damp cloth, and applying a leather conditioner periodically to prevent the leather from drying out or cracking.